Box Scientific Extended Warranty

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At Box Scientific, we make a no-compromise commitment to ensuring that all products perform at the highest level of performance.

All units are ISO Certified. We also maintain active CE binders for all units with some 300 pages of compliance and safety verifications and/or failure testing for every component of every unit.

Once the units are assembled, they get 100% inspection on each unit at 3 different gates.

Nothing goes out our door that hasn’t been inspected 3 times. We are proud that this is our 10th year without a single defect.

Box Scientific Warranty:

Full One Year Warranty

This warranty covers any defects in materials, workmanship, or operation of your Station One, Heliport and Heliport Plus units with the exceptions stated below.

This warranty runs for one year from the date of purchase.

This warranty does not cover damages incurred by accidental or purposeful use or abuse outside of manufacturer recommended handling and operation. This includes damages to your Station One/Heliport unit caused by impact or dropping electrical damage caused by liquid spills. This warranty also does not cover damages caused by floods, fires, or natural disasters.

What Box Scientific Will Do

Box Scientific will immediately replace and Heliport/Station One units which are defective in materials or workmanship. In the event that inventory levels do not allow immediate replacement, Box Scientific will replace the defective unit as soon as inventory becomes available or offer a full refund of the purchase price as an alternative.

Extended Warranty Plans:

After the first year, you can extend your warranty for another year and receive the same original coverage.

$179.00$440.00

One Thousand Samples, Fifteen Minutes!

The most complete sample thawing solution available today.  Featuring an expanded thawing surface for large sample arrays. Fully customizable sample arrangement for optimum functionality. And sufficient fan power to thaw everything in your freezer quickly and reproducibly.  Eliminate edge effects, cold starts and reduce process variation. All with no excess input of heat, no tweaking of controls and no calibration or maintenance required. Heliport also features a remote I/O port for simple integration with Tecan Freedom* series liquid handlers, or any automated platform you may be running.  Seamlessly integrate safe, efficient and reproducible thawing into your automated scripts. Heliport fits in the auxiliary space on the Tecan EVO deck, clear of the main work surface, or can be mounted and accessed in front of the Tecan deck.  Or simply ‘blow’ through samples right on your benchtop.

-Seven 92mm fans for over 120 cfm of convection power

-Large, custom-configurable thawing surface accommodating up to 11 microplates or microtube racks at a time.

-11 SBS cradles for static positioning in ‘protrait’ or ‘landscape’ orientation or combinations of both.

-6 ft remote I/O control cable for plug-and-play integration to Tecan SMIO boards or other 24v auxiliary power sources.

-Energy-efficient design draws just 12V and 1500mA.

-Complete thawing of up to 11 microplates or microtube racks in as little as 15 minutes.

-1-year full replacement warranty.

Warranty

Box Scientific- Full One Year Warranty

What is Covered

This warranty covers any defects in materials, workmanship, or operation of your Heliport unit with the exceptions stated below.

How Long Coverage Lasts

This warranty runs for one year from the date of purchase.

What is Not Covered

This warranty does not cover damages incurred by accidental or purposeful use or abuse outside of manufacturer recommended handling and operation. This includes damages to your Station One/Heliport unit caused but impact or dropping electrical damage caused by liquid spills. This warranty also does not cover damages caused by floods, fires, or natural disasters.

What Box Scientific Will Do

Box Scientific will immediately replace and Heliport/Station One units which are defective in materials or workmanship. In the event that inventory levels do not allow immediate replacement, Box Scientific will replace the defective unit as soon as inventory becomes available or offer a full refund of the purchase price as an alternative.

How to Get Service

Contact Box Scientific directly at 408-361-8631 or any Box Scientific Sales Representative. You may also contact us via our website at BoxScientific.com. When available, replacements for defective units covered by this warranty will be shipped within two (2) business days.

How State Law Applies

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Resources

Box Scientific Video Library

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